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Learning Experience Design

Kirsten Johnsen

About

Instructional Design

  • Training and Onboarding

  • ​eLearning Development

  • Learning Program  Design

  • Virtual and Live In-Person Training

Project Management

  • Training Coordination

  • Curriculum Coordination

  • Agile Software Development

S Y STEMS E M P O W E R I N G P E O P L E

I specialize in building scalable systems that support instructors, learners, and operational teams. My experience spans software platform delivery, content and curriculum operations, live instruction, and instructional enablement programs across diverse environments.

I believe that when the needs of the learner and the needs of the organization are in balance everyone thrives together.

Featured Project

Stakeholder Engagement (for Non-profit leaders)

Context

We, the World is a global non-profit which specializes in helping other non-profits achieve their missions. They are preparing to launch a leadership training program for their affiliates. As part of this program, the organization needed a twist on stakeholder engagement that focused on the needs that less experienced non-profit leaders may have. 

Challenge

Learners participate in a multinational online cohort spanning Africa and South America with a mixture of experience levels and cultural expectations. The one commonality was that participants in the program often treated stakeholder engagement with minimal planning or treated different types of stakeholders with identical approaches resulting in strained relationships, lost efficiency or failed projects.

Solution

Create a two-part blended learning experience providing learners with a standard tool and a basic process to build awareness around stakeholder needs and engagement strategies. The empathy map was chosen because it can easily be adapted to work with any type of cultural norms. The eLearning course focuses on how to take existing data to build out a map using an active simulation so that learners get plenty of practice. The VILT segment shows learners how to analyze the map to identify information gaps, methods of approach and timing expectations.

Expected Results

It is expected that learners in the program will be able to share reflections of the impact of the process using short feedback surveys at 1month, 3 months and 6 months after course completion. Surveys will focus on confidence approaching stakeholders and eliciting examples of the impact of using (or not using) the process during stakeholder engagement planning.

Instructional Design Document

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The course blueprint or instructional design document covers the full course content. As the empathy map section was fleshed out, I determined that it would be better to complete the first module as a standalone eLearning. This would allow the learner to fully practice applying the skill both online and with a real project outside of the eLearning before moving on to the next sections. 

The initial design also includes workarounds for not having a full LMS; however, as the organization changed, these were no longer necessary.

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The largest full challenge was ensuring that the course was 

  • optimized for phones

  • could run on low performance devices

  • could run on poor data connections

  • respected learner time

  • respected learner experience while still providing foundational knowledges

Storyboard

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This storyboard includes example slides for each section of the course and

  • the updated visuals for the course

  • design and accessibility justifications

  • explanations of programming and trigger logic where needed

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Rapid Prototype

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Time in Development: 1.5 weeks (including QA)

Tool: Storyline

​Purpose:

  •  Ensure that the stakeholder was happy with the interaction style and imagery.

  • Test the performance and feasibility of the expected interaction style for phones

eLearning

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Time in Development: 3 weeks (including QA)
Tool: Storyline

Adjustments: 

  • Polish prototype and incorporate feedback from stakeholders & testers

  • Extend complexity with assessment modes

  • Add in specific feedback based on user data

  • Update to account for content shifted to the upcoming ILT

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Contact Me

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